Desktop computers & workstations
Business desktops, all-in-one computers and workstations.
- Hardware health, fans, airflow and overheating checks
- Approved operating-system and software maintenance
- Performance, startup and peripheral troubleshooting
← All services
CARE FOR YOUR BUSINESS IT
IT maintenance & annual maintenance contracts
Your computers, network and office IT need regular attention. An annual maintenance contract gives your team a planned support process, preventive checks and a clear record of the equipment covered.
Keep your team focused on work.
Small IT issues can interrupt everyday operations. Planned maintenance helps identify concerns early and gives your team a clear process when support is needed.
What a well-defined AMC gives you
- A named inventory of the equipment your contract covers
- Planned visits rather than waiting for avoidable issues
- Clear support requests, escalation and service records
- Approval before chargeable parts or extra work
- Recommendations for repair, replacement and future planning
Coverage is proposed after an equipment assessment. Service availability is agreed for your locations.
YOUR EQUIPMENT, YOUR COVERAGE
From individual devices
to connected business systems.
Choose the categories relevant to your organisation. Each asset and supported task is listed in your contract; this catalogue is a starting point for assessment.
Desktop computers & workstationsLaptops & end-user devicesServers & virtualizationNetworks, switches & routersStorage, NAS & backup systemsPrinters, scanners & peripheralsUPS & power protectionFirewalls & endpoint securityCCTV & access-control ITMeeting rooms & display systemsPOS, ERP & business applicationsComputer labs & multiple locations
Laptops & end-user devices
Office laptops and supported mobile workplace devices.
- Battery, adapter, keyboard and connectivity diagnosis
- Storage health and system performance review
- Customer-approved software updates and configuration
Servers & virtualization
Physical servers and agreed virtual server environments.
- Resource use, disk health and service checks
- Approved patching and configuration review
- Incident findings and recovery coordination within scope
Networks, switches & routers
Business LAN, switches, routers, access points and structured cabling.
- Connectivity and link troubleshooting
- Configuration backup and documentation
- Wi-Fi coverage, access and cabling checks
Storage, NAS & backup systems
Agreed NAS, storage devices and backup infrastructure.
- Storage capacity and disk health review
- Backup-job status and alert checks
- Restore testing when scheduled and authorized
Printers, scanners & peripherals
Supported office printers, multifunction devices, scanners and peripherals.
- Driver, connection and queue troubleshooting
- Feed and scanning issues assessed during inspection
- Consumables and component replacements quoted separately unless included
UPS & power protection
Agreed UPS units and IT power accessories.
- Status, alarms and battery condition checks
- Load and equipment connection review
- Electrical work and battery replacement require separate approved scope
Firewalls & endpoint security
Agreed security appliances and licensed endpoint software.
- Update status and configuration review
- Access permissions and endpoint alert checks
- Escalation of security concerns and recommendations
CCTV & access-control IT
CCTV cameras, DVR/NVR recorders, access-control and attendance devices covered by your agreement.
- Connectivity, storage and device-health checks
- Configuration and authorized access review
- Civil work, rewiring and component supply scoped separately
- Lens, camera position, recording status and authorised remote viewing checks
Meeting rooms & display systems
Office displays, projectors and supported conferencing equipment.
- Video, audio and device-connection diagnosis
- Network and approved software configuration
- Cabling and integration requirements reviewed before work
POS, ERP & business applications
Supported business applications and connected terminals under an agreed service scope.
- Application startup, connectivity and user-access issues
- Approved vendor coordination and integration troubleshooting
- Feature development, licensing and migrations quoted separately
Computer labs & multiple locations
Educational labs and business equipment across agreed locations.
- Asset register and grouped preventive visits
- Workstation, network and classroom IT checks
- Location coverage, travel and support hours defined in the AMC
SERVICE WHERE YOU NEED IT
On-site and off-site maintenance.
On-site maintenance
A technician visits your office or business location for inspection, troubleshooting and preventive maintenance of agreed equipment.
- Desktop, laptop and peripheral inspection
- Network connectivity, switches and cabling checks
- Server and workplace software health checks within the agreed scope
- Planned visits, findings and service reports
Off-site maintenance
Equipment is serviced and tested at an agreed workshop when a repair cannot be completed at your location. Remote software support can be arranged separately where suitable.
- Documented equipment handover, condition and serial numbers
- Diagnosis and repair estimate before chargeable work
- Repair, testing and documented return of equipment
- Remote access only with customer approval and agreed permissions
A CLEAR SUPPORT PROCESS
Inspect. Agree. Maintain. Review.
01
Assess
Share your equipment list, locations and current issues. We review condition, age, warranty and support requirements.
02
Agree
Receive a scope covering assets, visits, support hours, escalation, pricing, parts and exclusions.
03
Maintain
Follow the agreed preventive schedule and record work carried out, findings and approvals.
04
Review
Review recurring incidents, equipment health and renewal priorities with a clear service history.
CHOOSE YOUR CONTRACT SCOPE
Coverage shaped around your business.
Non-comprehensive AMC
Preventive visits and agreed support labour are covered. Spare parts, consumables and chargeable third-party work are quoted for approval.
Comprehensive AMC
Labour plus specifically listed parts or equipment coverage can be included after an asset assessment. Inclusions, limits and exclusions are documented.
Flexible support arrangement
Discuss a combination of on-site visits, off-site repair and remote support based on your equipment, business hours and locations.
Know what is included
before you sign.
Availability, coverage and response times are confirmed in a written contract. Hardware replacement, consumables, accidental damage, data recovery and third-party services are included only when explicitly agreed.
Remote support requires customer approval. Workshop handovers record equipment condition and serial numbers. Backup responsibilities, data handling and any access permissions are agreed before work starts.
What we agree in writing
- Equipment inventory and supported locations
- Preventive visit schedule and support hours
- Response targets, escalation and repair arrangements
- Whether spare parts, consumables and travel are included
- Backup responsibility, data handling and access permissions
- Contract period, exclusions, renewal and pricing
TELL US ABOUT YOUR EQUIPMENT
Let’s plan your AMC.
Share your device types and quantities, business locations, working hours, recurring issues and preferred on-site/off-site support. We can then discuss an assessment and suitable coverage.
Discuss maintenance requirements →Are spare parts included?
Only where explicitly listed. Non-comprehensive contracts normally quote parts and consumables separately for approval.
Can you cover older equipment?
Condition, warranty, replacement-part availability and vendor support are assessed before coverage is proposed.
Is support available at every location?
Supported locations, travel, service hours and response targets are confirmed in the contract.
What about data backup?
Backup ownership and restoration scope must be agreed. Data recovery and guaranteed recovery outcomes are not automatically included.