Engineering / Guide

Your website needs a care plan

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A launch is the beginning. Build a routine for updates, backups and customer feedback.

Assign an owner for content, infrastructure and customer enquiries. A clear handover prevents small issues from being missed.

Maintain backups and practise restoring them. Review access whenever people join or leave a team.

Monitor errors and performance. Check that enquiry routes work and that customer-facing information remains accurate.

Review feedback regularly and prioritise improvements by customer impact. Keep a record of changes and their results.